The very best training seminars available in Phoenix and surrounding communities are provided by Ask Deb Fox. Training seminars are held at your facility which saves you valuable time, effort and money. Each seminar is 2 -3 hours in length and all attendees will receive certificates for the on-going training. Let Deb and her associates provide in-depth training for your associates and employees for a reasonable fee. WE CAN HELP YOU STRENGTHEN YOUR TEAM!
Training seminars offered by Deb Fox are as follows:
LEASING BOOTCAMP
Part 1: Back to the Basics
This training is for all leasing agents who are new to the business or to your community. Some of the topics include:
- Your Roles and Responsibilities
- Fair Housing Review
- Telephone Preparation
- Presenting Your Product
- Dress for Success
- Overcoming Objections
- And Much More
Part 2: Customer Service and Resident Retention
- What is Customer Service?
- Seven Sins of Service
- Five Best Ways to Keep Residents
- How to Handle a Difficult Resident
- And Much More
LIP SERVICE AT ITS BEST
- How to Sound More Professional
- How to Take Control of all Calls
- The First Contact Dos and Don’ts
- Your Telephone Personality
- And Much More
HOW TO SEAL THE DEAL
- Asking Open-Ended Questions and Transitional Questions
- Features and Benefits
- How to Close
- Apartment Staging
- And much more
FAIR HOUSING IN TODAY’S WORLD
- Fair Housing Local and Federal Law Review
- Protected Classes
- How to Avoid a Fair Housing Complaint
- Occupancy Standards, Familial Status, Handicap or Disability and More
- Sexual Harassment Policies
- And Much More
MARKETING MODULE
- Doing the Basics
- Traffic
- Outreach Marketing
- Corporate Calls
- Apartment Communities
- And Much More
CONFLICT RESOLUTION
- Benefits of Conflict Resolution
- Conflict Styles
- A Conflict Resolution Process and Tool
- Making Conflict Work for Your Teams
- And Much More
Prices start at $250. For more information or to schedule training, call Debra Fox at 602-570-7398 or email Debra@AskDebFox.com. Remember what Zig Ziglar famously said…
“The only thing worse than training your employees and having them leave is
not training them and having them stay!”
